Scope of an IAM Managed Service offering
Transition to Ongoing Support:
Document support processes
Administration and Troubleshooting:
- Provides L2/L3 support based on coverage
- Provides resolution of an issue from client’s Helpdesk Support or alerts from automated monitoring infrastructure
- Apply fixes and patches to IAM infrastructure on various components
- Periodic tuning of IAM solution
- Software support for remediation of defects
Our Managed Service offers include the following Resources
Service Delivery Manager:
A senior certified technical Project Manager acting as the Delivery Manager to oversee and manage all ongoing managed service initiatives.
IAM Specialists:
Intermediate IAM Specialists handle the day to day managed services activities, including interaction with the client, L2 support, troubleshooting.
Senior IAM Specialists:
Senior IAM Specialists act as L3 support to provide ad-hoc assistance/hands on support to intermediate IAM Specialists for complex troubleshooting, high priority tickets activities.